Bank Asya

• CHALLENGE: Issue payment cards instantly at the branch level while safeguarding customer data
• MARKET: Banking and financial services
• APPLICATIONS: Credit cards (contact and contactless), and payment for public transit, car parks, tolls, and more
• EVOLIS SOLUTION: Dual-sided color printer, Dualys

In Turkey, Bank Asya’s customers get their cards from branch offices

Turkish Bank Asya selected the Evolis Dualys printer to personalize and deliver banking cards at the branch level, and across the counter, enabling customers to use their card for multiple applications. The AsyaCard DIT is, therefore, not just a banking card, as it can be used to pay for transit fares, car parks, movies, libraries, and more: a true “City Card” which benefits from top security.

“We wanted to offer a true city card, which would be more than just a  credit card. This card would be used by our customers to pay for public transit, at car parks and tolls, and even at vending machines, cinemas, libraries, and much more. A wealth of applications with one single card.”, explains Mustafa Ölmez, Director of Payment Systems at Bank Asya

More than 160 Dualys deployed at Bank Asya local branches

INTERVIEW “Instant issuance offers a true competitive edge”

What were the reasons for selecting instant issuance of your banking cards?

We tested instant issuance during a pilot project involving 10 local branches. The outcome was very successful and we decided to standardize this process for all our branch offices. Today, more than one-third of our cards are delivered instantly and in an over-the-counter setup as this option is the easiest and fastest for all. Our customers are satisfied and, on our side, we benefit from huge savings. Our investment in equipment will pay off for itself in just two years.

What are the benefits of this production process?

With instant issuance, the goal was to earn a true competitive edge. With the traditional centralized process, the delivery of a bank card may take several weeks. Today, at Bank Asya, we just need 15 minutes to screen the data provided by the customer, define payment thresholds, and deliver the card. And for prepaid cards, the process is simplified and delivery is possible immediately. With instant issuance, it is impossible to deliver embossed cards.

Is that a barrier for sales?

Not at all. Thermal printing is quite satisfactory. Embossed cards are no longer required as manual readers are no longer in use. Almost throughout the world, terminals have replaced these manual readers to read the magnetic stripe and/or the chip of a payment card. Furthermore, our customers do not see the difference between these two formats. And the good news is that a flat card takes up less space in a wallet!

How do you match instant issuance with security requirements?

All personal data of a customer is stored in a central server. This data is transferred in an encrypted format from the central server to the local server, and then deleted once the personalization process is over. No customer data is, therefore, stored at the branch office level, and we do not share personal information with other companies. Our printers are operated in a back office with restricted access, while blank cards are kept in a safe. Very few people have access to the equipment that issues cards. For all these reasons, we believe that instant issuance is even more secured than centralized production.

Why did you select Evolis?

Each blank card costs us around USD 4, and therefore, we cannot afford to waste them. Maintenance cost is another major point. Considering these factors we decided to use Dualys in our instant issuing system. Since 2008 we use Dualys card printers and our experience with Dualys is truly positive and completely satisfactory.